Floar

Terms and conditions

These terms apply to floar.app and to the Floar product. “We” means the operator of Floar. “You” means the person or business using Floar, visiting this site, or sending us comments.

If you do not agree, do not use Floar and do not send us feedback.

The service

Floar is a walk-in queue, a lobby board, and a staff clock for shops. It is not a booking system, a till, or an SMS marketing tool. When a shop connects Client Diary, Client Diary owns the appointment book. Floar keeps the floor.

We may change, pause, or withdraw parts of the product while it is in pilot. Shops in a pilot are testers of a product that is still being built.

Accounts

The owner email on an account is how we recognise that business. Staff sign in with their own email and a PIN the shop sets. You are responsible for who you add as staff and for PINs you choose.

You must give us accurate shop details. You must have a right to enter guest and staff information into Floar.

Your customers and your records

Guest names, numbers, tickets, and clock punches that you enter stay records of your shop. You decide what your guests are told on your premises. You must comply with privacy law that applies to your business.

You give us permission to host and process those records so Floar can run the queue, the board, and the clock, and so we can support you.

Feedback

This section is here so a comment about the product is not later described as a share of the product.

It covers ideas, suggestions, bug notes, wording, colours, layouts, workflows, feature requests, and design comments. It covers a one-line email and a detailed mockup. It covers pilots, design partners, testers, staff, and customers. In these terms, all of that is Feedback.

  1. Feedback is voluntary. You do not have to send it. If you do, you send it on a non-confidential basis.
  2. We treat Feedback as general in nature, including when the note is specific or looks like a design. Detail does not turn it into your work-for-hire, a commissioned design, or a specification you own.
  3. Feedback does not create a partnership, a joint venture, an employment relationship, a fiduciary duty, or a duty of confidentiality.
  4. You do not become an owner, co-owner, joint author, inventor, or designer of Floar, or of any software, screen, workflow, text, or documentation, because you gave Feedback. You cannot claim that Floar, or any part of it, is yours, or partly yours, on that basis.
  5. As far as the law allows, you assign to us all intellectual property rights in the Feedback, worldwide, for the full term of those rights. If an assignment is not effective for any right, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, modify, and commercialise that Feedback for any purpose.
  6. We owe you no payment, credit, attribution, or notice for Feedback. We may use it, change it, or ignore it. We have no obligation to build what you described.
  7. You waive, to the extent the law allows, any claim for compensation, royalties, or ownership arising out of Feedback. You will not assert any intellectual property claim against us or against a shop using Floar in connection with Feedback or with the product.
  8. You confirm you have the right to give the Feedback. If you send it for a business, you confirm the business agrees to this section. Do not send us someone else’s confidential material or intellectual property.

Sending Feedback after these terms are available to you, or continuing to use or test Floar after that, is acceptance of this section.

Our product

The Floar software, this website, the name Floar, and our visual design stay ours, apart from records that belong to the shop under “Your customers and your records”. These terms do not sell or license the product to you except for the right to use it while we offer it to your shop.

You may not copy the product, resell it, or present it as your own.

Acceptable use

Do not misuse Floar. Do not try to break into it, probe it without our agreement, overload it, or use it to store information you have no right to store. Do not use the guest queue for spam.

Availability and liability

Floar is offered as it stands today, including during pilots. We work to keep the queue and the clock available. We do not promise uninterrupted service.

Nothing in these terms excludes, restricts, or modifies rights you have under the Australian Consumer Law, or any other law, that cannot legally be excluded.

Where the law allows us to limit liability, our liability for a claim about Floar is limited to the fees you paid us for Floar in the 12 months before the claim, or 100 Australian dollars if you paid no fees. That limit does not apply where the law says it cannot, including liability for fraud, or for death or personal injury caused by negligence.

Ending use

You may stop using Floar at any time. We may suspend or close an account that breaks these terms, or stop a pilot. Closing an account does not reopen any ownership claim over Feedback already given.

Changes

We may update these terms by posting a new version on this page. The date at the bottom will change. If you keep using Floar after that, the new terms apply to later use and to Feedback you send after the change. The Feedback section still covers Feedback given while an earlier version of that section was in effect.

Law

These terms are governed by the laws of Queensland, Australia. Courts in Queensland have jurisdiction, subject to any right you have to raise a dispute somewhere else that the law does not let us exclude.

Questions about these terms: .

Last updated 26 September 2026.